In the course of a user / subscriber using the Draavi Website www.draavi.com (“the Website”) and the Draavi Mobile Application (“the App”) or availing any services and facilities hereunder, Cap91 Platform Private Limited (“the Company”) may become privy to the personal and business information (financial) of the user / subscribers, including information that is of a confidential nature.

This Policy (“Privacy Policy”) is an integral part of the Terms of Use as mentioned on the Website and the App. This Privacy Policy is incorporated into the Terms of Use by reference. The words “You” “Your” “User” and “Subscriber” in this Privacy Policy will have the same contextual meaning unless defined otherwise.

We value the trust you place in us that’s why we insist upon the highest standards for secure communication and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. The Privacy Policy specified herein is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting the Website and / or the App and / or using the services you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access the Website and / or the App.

By mere use of the Website and / or the App, you expressly consent to our use and disclosure of your personal and non-personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

The Company has taken all reasonable measures to protect the confidentiality of the personal and business information and its transmission through the internet and it shall not be held liable for disclosure of the confidential information when in accordance with this Privacy Policy or in terms of the agreements, if any, with the user / subscribers. To preserve the confidentiality of all information you provide to us, the Company maintains the privacy principles mentioned hereinafter:

The Company has policies and procedures concerning the collection, storage use and security of your information that will help protect your privacy. This Policy endeavours to help us serve you while maintaining strict privacy and security standards.

The Company collects several types of information which is primarily used to serve you better and maintain authenticity of Services by identifying you.

3.1. When you use on the Website and / or the App, we collect and store your Information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize the Website and / or the App to make your experience safer and easier. More importantly, while doing so we collect information from you that we consider necessary for achieving this purpose.

3.2. We may collect your non-personal Information, just by you browsing on our the Website and / or the App. When collecting information from you we may indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a service or feature on the Website and / or the App. We may automatically track certain information about you based upon your behaviour on the Website and / or the App. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on the Website and / or the App or not), your computer browser information, and your IP address.

3.3. We use data collection devices such as “cookies” on certain pages of the Website and / or the App to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. We may offer certain features that are only available through the use of a “cookie”. We may also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and / or the App and you may be required to re-enter your password more frequently during a session.

3.4. If you choose to use our services provided on the Website and / or the App, we may collect information about your behaviour pertaining to usage of services.

3.5. If you transact with us, we may collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date, account number and/ or other payment instrument details and tracking information from cheques or money orders.

3.6. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

3.7. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website and / or the App, we may collect such information into a file specific to you.

3.8. We do use your contact information to send you offers based on your previous orders and your interests. By reaching out to us through our Contact Us page, you give your consent to and agree to receive promotional and marketing material, as may be relevant to your use and profile.

4.2. The Company uses information to provide the services. To the extent the Company uses your information to market to you, we will provide you the ability to opt-out of such uses. We use your information to resolve disputes; troubleshoot problems; help promote a safe service; collect payments; measure user interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

4.3. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on the Website and / or the App.

4.4. We identify and use your IP address to help diagnose problems with our server, and to administer the Website and / or the App. Your IP address is also used to help identify you and to gather broad demographic information.

4.5. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pin code, age, or income level). We use this data to tailor your experience at the Website and / or the App, providing you with content that we think you might be interested in and to display content according to your preferences.

4.6. Information collected can be used by the Company within the Company or by its affiliates/ contractors/ agents for analysis and determination of statistics, demand and supply, pattern of usage etc.

4.7. We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

5.1. A “cookie” is a small piece of information stored by a web server so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.

6.1. The Website and / or the App have security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

6.2. IYour Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than Republic of India but under compliance with applicable laws.

6.3. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercially reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data.

6.4. The Website and / or the App may carry links to other websites. Your use of and activity at such other websites are at your own risk and the Company takes no responsibility regarding Information dissipated by you at such websites.

7.1. To help the Company protect Information, the visitors/customers/users are required to maintain the privy of Information, ensure strength of password by using a combination of alphabets, numbers and special character and keep changing the password on regular basis. The visitors/customers/users are also prohibited from communicating information provided by the Company to a third party unless required by law or in compliance with agreements entered between visitors/customers/users and the Company.

8.1. Although, the Company has ensured the security of Personal Information collected. However, considering the open nature of Internet, such Information may be accessed by unauthorised entities/ software/ codes (“Hackers”). The Company assumes no liability whatsoever with respect to access of Information by Hackers.

9.1. By using the Website and / or the App and / or by providing your information, you consent to the collection and use of the information you disclose on the Website and / or the App in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

10.1. The Company reserves the right to amend this Policy, from time to time, as required or in pursuance to change in relevant laws.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. However, any substantial change to the Policy would be communicated to you through the Website and / or the App and / or through email as provided by you on the Website and / or the App.

In case of any grievance, in respect of the Privacy Policy, the Company may be contacted at the following coordinates:

Cap91 Platform Private Limited
Email: admin@draavi.com